I. You will receive a written estimate for the service or repair work to be performed. No work is performed unless written or oral authorization is obtained.
II. Additional repair or service work of an unrelated nature from the work originally itemized becomes necessary, we will notify you of the estimated cost of the additional repairs and obtain written or oral permission to proceed.
III. You will not be charged any amount which exceeds the original estimate by 10 percent without obtaining written or oral permission.
IV. We will return all replaced parts, except for parts required to be returned to the manufacturer or distributor under a warranty exchange agreement if you request that they be returned prior to the service or repair work being performed.
V. We will provide you with an invoice for any service or repair work performed which itemizes all work performed, all parts supplied having a value in excess of $.50 and all labor charges.
If you feel that we did not meet our pledge, please bring the matter to my attention directly.
Bob Hall, Owner
Souhegan Cycleworks, LLC.